Technical Service Engineer (Outskirts of Bangkok – Up to 70K)

Responsibilities:

• Support customers from technical perspective such as on-site service, installation, troubleshooting, breakdown, upgrade/update
• Provide training to customers, remote assistance, spare parts etc.
• In charge to maintain good relationship with customers
• Advise customer on technical essentials such as how to operate and maintain machines etc.
• Represent the company’s values and expertise.
• Organization of service trip
• Service report
• Modification on site on request
• Initiate maintenance plan such as predictive, preventive and corrective maintenance
• Training of new service staff
• Check machine wiring integrity and standard functioning
• Troubleshooting and PLC program modification
• Remote and online customer supports via phone, emails & etc.
• Participate in production when have free time from service
• Coordinate with the customer service team
• Working together with Service manager
• Report to Service manager

Qualifications:

• Bachelor’s degree or higher in mechanical, electrical, automation or related fields.
• Minimum 5 years of continuous working experience in technical service engineering
• Able to drive with driving license
• Able to travel most of the time
• Ability to deliver excellent customer experience
• Strong problem-solving skills, analytical thinking and leadership skills
• Comprehensive knowledge in industrial wiring process and electrical diagram
• Must have strong knowledge in mechanical and assembly process
• Comprehensive knowledge and must be able to program common industrial PLC
• Able to multitasking and work under pressure
• Results-oriented environment under minimal supervision
• Must good command of both spoken and written in English